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|SocketHost Community and Support Forum > Frequently Asked Questions (FAQ) > How to I create a support ticket?|
|Posted by: Anna Mar 18 2006, 01:19 PM|
| If you're have a problem with your website and you need the help of the support staff, the best way to get help is through a support ticket. This article will show you how to create one.
First you need to log into your DirectAdmin control panel.
Then click on Create a Ticket
Type in your subject and message and choose To: Admin Support at the top and choose the priority level of your problem.
Please try to give a brief description in your subject field so that we can tell right away what your problem is.
After you've opened a ticket, a staff member will address your problem as soon as possible but also according to the priority level of the ticket.